If your parcel arrives damaged, you should contact the sender and let them know and they’ll advise you of the next steps.
If you’re the sender, please contact your local depot.
What if my parcel arrives damaged?
Articles in this category
- Can I arrange a redelivery for a specific time?
- Can I pick my parcel up from the depot?
- How do I arrange a redelivery?
- How do I track my parcel?
- In which locations do you operate?
- What if I'm unable to sign for the delivery?
- What if my parcel arrives damaged?
- What should I do if my parcel hasn't arrived?