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  3. Receiving parcels

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Receiving parcels

Sending parcels

Pricing

Limited liability cover

Online retailers

Franchising

Glossary

What if my parcel arrives damaged?

If your parcel arrives damaged, you should contact the sender and let them know and they’ll advise you of the next steps.

If you’re the sender, please contact your local depot.

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Articles in this category

  • Can I arrange a redelivery for a specific time?
  • Can I pick my parcel up from the depot?
  • How do I arrange a redelivery?
  • How do I track my parcel?
  • In which locations do you operate?
  • What if I'm unable to sign for the delivery?
  • What if my parcel arrives damaged?
  • What should I do if my parcel hasn't arrived?
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